Thank you for shopping with The 24 Carrots. We want every order to reach you in perfect condition. Please review our policy carefully before making a purchase.

Returns & Refunds

At the moment, The 24 Carrots does not offer returns or refunds on purchased products.

Since our products are apparel items, we maintain strict quality and hygiene standards. For this reason, we are unable to accept returns once an order has been delivered.

Exchanges

We understand that sometimes sizing may not be perfect.
For this reason, we offer size exchanges within 7 days of delivery.

To be eligible for an exchange, the item must meet the following conditions:

• The T-shirt must be unused and unworn

• The product must be in its original condition

• The item should not be washed or altered

If your product meets these conditions, you can request an exchange by contacting our support team.

Email:
info@the24carrots.in

Please include your order number and exchange request details in your message so our team can assist you quickly.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of receiving the order.

To help us resolve the issue faster, include:

• Your order number

• Photos of the product showing the issue

Once verified, our team will guide you through the next steps.

Exchange Processing Time

After an exchange request is approved, the process may take a few business days depending on product availability and logistics.

We will keep you informed during each step of the process.

Contact Support

If you have any questions about exchanges or your order, feel free to reach out.

Email:
info@the24carrots.in

Our support team will respond as soon as possible.